Frequently Asked Questions
Everything you need to know about your Kylin shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally take between 10-15 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges can be processed for different sizes or colors depending on stock availability.
How do I determine my correct size?
Each product page features a detailed sizing chart with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the best fit.
Which payment methods do you accept?
Kylin accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials ethically sourced?
Yes, we prioritize sustainability and ethical manufacturing. We partner with certified factories that ensure fair wages and use eco-friendly fabrics whenever possible.
Can I modify or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.